How Do I Claim My Nike Warranty?

How Do I Claim My Nike Warranty?

Owning a Nike product is not just about flaunting a brand; it’s about the assurance of quality and the backing of a robust warranty. Nike, being one of the most popular brands globally, offers incredible product warranties, standing firmly behind every piece they produce.

Whether it’s a pair of shoes or a piece of Nike clothing, if there’s a material or workmanship flaw within 2 years of its manufacture date, Nike is committed to replacing it. This article aims to guide you through the simple and straightforward process of claiming your Nike warranty, ensuring you get the most out of your purchase and maintain your product in pristine condition.

How Do I Claim My Nike Warranty?

To initiate a claim for your Nike warranty, the first step is to get in touch with Nike’s dedicated customer service team. They can be reached via phone, email, or directly through the Nike website. When reaching out, be prepared to provide proof of your purchase and a detailed description of the issue at hand. Once your claim is received and reviewed, you’ll be guided on the next steps. To streamline the process:
How Do I Claim My Nike Warranty?

  1. Log in to the official Nike website.
  2. Navigate to the warranty page specific to the product you’re claiming.
  3. Follow the on-screen instructions to register your product, ensuring you provide details like the product’s serial number and the date of purchase.
  4. Complete the necessary forms and submit them.
  5. Patiently wait as your claim is processed and, hopefully, approved.


Absolutely! Nike stands unwaveringly behind their shoes and gear. If your Nike shoes or apparel showcase a material or workmanship flaw within two years from their manufacture date, Nike is committed to replacing them. For instance, imagine a scenario where a pair of Nike shoes, treated with utmost care, starts showing signs of wear or defects within a few months of purchase.

Even if these shoes were a gift bought months prior, Nike’s warranty has got you covered. The process is even more seamless if you’ve made the purchase directly from the Nike app or website.

Claiming Nike Warranty:

Nike’s commitment to quality is evident in their limited warranty offering. This warranty, applicable to products purchased and used within the United States, covers any defects in materials and workmanship. The duration of this warranty varies based on the product, but the specific terms can always be found either on the product itself or on

Ways To Claim Nike Warranty:

Navigating the world of warranties can be a daunting task. However, when it comes to Nike, the process is designed to be user-friendly and efficient. Whether you’re dealing with a pair of sneakers that didn’t quite live up to expectations or a piece of athletic wear that showed premature wear, understanding how to claim your warranty is crucial. Here’s a unique take on how to go about it:

Introduction: Nike, a brand synonymous with quality and durability, offers warranties on its products to ensure customer satisfaction. If you find yourself with a Nike product that hasn’t met your expectations, claiming the warranty is a straightforward process. Here’s how you can do it:

Claim Nike Warranty Over the Phone:

  1. Initiate the Call: To claim your Nike warranty over the phone, start by dialing their customer service number: 1-800-379-6453.
  2. Availability: The customer rep is available from Monday to Friday, between 7 a.m. and 4 p.m.
  3. Discussion: Once connected, discuss your issue with the customer rep, providing all necessary details about the product in question.

Claim Your Nike Warranty in Person:

  1. Visit Your Local Store: Head to your local Nike store with the product you wish to claim a warranty for.
  2. Engage with Shop Assistants: Talk to the shop assistants about the issue you’re facing. They’re trained to assist with warranty claims.
  3. Provide Necessary Details: Make sure to have your receipt and any other relevant details about the product. The more information you provide, the smoother the process will be.
  4. Follow Instructions: The shop assistants will guide you through the next steps, ensuring your claim is processed efficiently.

Claim Nike Warranty Online:

  1. Start Online: To claim your Nike warranty online, begin by visiting the official Nike website.
  2. Navigate: Go to the bottom of the page and look for the “Chat With Us” option.
  3. Enter Information: You’ll be prompted to enter the requested information about the product and the issue you’re facing.
  4. Submit: Once all the information is filled in, submit your claim. Nike’s customer service will review it and get back to you with the next steps.

Claiming a warranty, especially for a brand as reputable as Nike, should be a hassle-free experience. Whether you choose to do it over the phone, in person, or online, the process is designed to be customer-centric. Always remember to keep all relevant details and documents handy, and you’ll find that claiming your Nike warranty is a matter of minutes.

Steps to Claim the Warranty:

Claiming your Nike warranty involves a systematic process:

  1. First, ascertain if your product qualifies for a warranty claim by reviewing the product warranty information on
  2. Gather all necessary details, including the product serial number, original purchase receipt, and a concise description of the defect.
  3. Fill out the warranty claim form available on or reach out to Nike Customer Service at 1-800-344-6453 for assistance.
  4. Forward the completed claim form and all required documents to Nike, either by mail or fax, based on the provided instructions.
  5. Once Nike receives and reviews your claim, they will contact you regarding its approval status.

It’s essential to note that Nike’s warranty doesn’t cover regular wear and tear. Always review the warranty terms before filing a claim to ensure your product is still under warranty and can be either repaired or replaced.

Need to file a Nike claim?

In 2023, the landscape of shopping has evolved, and many turn to trusted Authorized Nike Retailers for their purchases. Among the most frequented by shoppers are Dick’s Sporting Goods, Foot Locker, Finish Line, Kohl’s, and Nordstrom.

If you’ve bought a Nike product and it exhibits manufacturing or material flaws within two years of being manufactured, you’re eligible for a warranty claim. To initiate this, you don’t necessarily have to return to the store of purchase. Instead, you can directly contact Nike.

The claims process is designed to be straightforward. If you’ve purchased your item from an Authorized Nike Retailer, kickstart the claim process by calling the Authorized Dealers Number at 1-800-344-6453. They’ll provide you with all the necessary information to move forward.

I tested their Claims process:

Navigating the Nike Warranty Claim can seem daunting, but my experience proved otherwise. My middle son, who was gifted a pair of Nike Air Force 1s from Nordstrom (an authorized Nike retailer), wore them with pride. However, within a year, they began to show wear, particularly coming apart at the seams.

While Nordstrom boasts a commendable return policy, I chose to explore the Nike warranty claim for the sake of this review. After a brief phone call to the aforementioned number, I received clear directions via email on how to mail the defective shoes.

The process was made even simpler with a provided mailing label. Packing the item, along with the slip, was straightforward. Though the original receipt wasn’t mandatory, I included it in the package for added assurance. However, a word of caution: shipping costs are on you.

The Fine Print and Lessons Learned:

While the process seemed smooth, there was a hiccup. My items were returned by Nike. The oversight? I misunderstood the warranty’s terms. I believed the claim had to be initiated within two years of purchase. In reality, it’s two years from the manufacture date.

This distinction is crucial. Before diving into the claims process and incurring shipping costs, ensure your item qualifies for a replacement. In my case, the shoes had been sitting idle for months after my son outgrew them. Had I acted promptly, a brand-new pair might have been on his feet.

My takeaway? Purchasing directly from Nike simplifies the return process, especially since they can quickly access past orders. While the Nike 2 Year Warranty is honored even for purchases from other retailers, weigh the value of the item against the potential hassle. And always remember: shipping fees can be a deterrent.

What Is Nike Lifetime Warranty?

Nike, an American multinational corporation headquartered in Oregon, is renowned worldwide for its designs, development, and sales of apparel, equipment, accessories, and footwear products. The company offers a two-year manufacturer’s warranty on its footwear products. 

This warranty is a testament to Nike’s commitment to quality and customer care. If you’ve purchased a product either from Nike’s official website, their app, or from certified retailers, you’re in for a benefit. Imagine your son’s pair of Nike Blazers needing a replacement. The process is surprisingly simple. 

By calling Nike, explaining the situation, and following a few steps, you can receive a return label in your email and even get a new pair in the size and color of your choice. For parents, this feels like hitting the jackpot. Plus, if you’re a Nike Member, you can enjoy free shipping on your orders.

What is Covered Under Nike’s Warranty?

When it comes to the coverage of Nike’s warranty, it’s quite comprehensive. The warranty covers damage, defects, and even excessive wear and tear that arises from normal use. This includes manufacturing issues like rips, tears, broken zippers, and problems that emerge from regular wear, such as fading and discoloration. Additionally, if your product suffers dents, scratches, or other damages during shipping and handling, rest assured, it’s covered under the warranty.

What is Not Covered Under Nike’s Warranty?

While Nike’s warranty is extensive, there are certain exclusions. It doesn’t cover damage, defects, or excessive wear and tear resulting from improper or abnormal use. External forces like accidents, extreme weather conditions, and natural disasters are also not covered. Furthermore, if the product has been subjected to improper care or cleaning, the warranty won’t apply.

What Happens After I Submit My Claim?

Once you submit your claim, Nike’s dedicated customer service team takes over. They review your claim to determine if the product is eligible for warranty repair or replacement. If your product falls under the warranty coverage, Nike will provide you with detailed instructions on how to proceed, which might include sending the product to a repair center.

How Long Does the Warranty Process Take?

The duration of the warranty process largely depends on the complexity of the issue and the availability of replacement parts. Generally, the entire process can range from a few days to several weeks. If you have any questions or concerns during this period, Nike’s customer service team is always available for updates.

What Are My Rights Under the Warranty?

Under the Nike warranty, you have specific rights. If your product has a defect or damage covered under the warranty, you’re entitled to a repair or replacement without any additional cost. If the product can’t be repaired or replaced, you’re also entitled to a refund or exchange. Nike’s customer service will guide you on how to proceed in such situations.

Claiming your Nike Warranty:

Claiming your Nike warranty is more than just a step; it’s about protecting your investment. By understanding the terms and conditions of the warranty, you can ensure that your product is covered in the event of malfunctions. This knowledge provides peace of mind, ensuring that you can enjoy your Nike product without worries.

Are broken or flawed parts of shoes, such as shoelaces, charms, insoles, and spikes, eligible for replacement?

Yes, if parts of your shoes like shoelaces, charms, insoles, spikes, or other removable components are broken or flawed, they are eligible for replacement under Nike’s warranty.

Is it true that Nike has a 2-year warranty?

Indeed, Nike stands behind its products with a 2-year warranty. If you return products within 60 days of the original purchase, and they have a defect or flaw, they are eligible for a return. However, the warranty is valid from the manufacture date, not the purchase date.

Can you return Nike shoes even if they’ve been worn?

Yes, you can return worn Nike shoes to test them out within 60 days of purchase.

What happens if Nike denies my warranty claim?

If Nike denies your warranty claim, especially if it’s due to normal wear and tear, you have options. Platforms like DoNotPay offer a robot lawyer service that can help you appeal the decision and file a complaint.

Final thoughts:

From personal experience, purchasing directly from Nike offers a plethora of benefits. Especially when buying shoes for kids, who tend to wear them out quickly, the return process with Nike is both faster and simpler. As a Nike Member, you also enjoy perks like free shipping on all orders. While Nike does honor their 2-Year Warranty for purchases from other retailers, the process might be a tad more cumbersome, and return shipping costs could be an added hassle. So, weigh your options and make an informed choice.

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