Is Joes New Balance Outlet Legit

Is Joes New Balance Outlet Legit?

In today’s digital age, online shopping has become a staple for many. However, with the plethora of options available, it’s crucial to ensure the authenticity of the retailer, especially when it comes to branded products like New Balance shoes.

Joes New Balance Outlet has emerged as a popular choice for many shoe enthusiasts. But the question remains: Is it a legit platform? Is it safe to buy from there? This article aims to shed light on the legitimacy of Joes New Balance Outlet, ensuring you make informed decisions while seeking quality products from a reliable source. Dive in to discover more about this online retailer.

Is Joe’s New Balance Outlet Legit?

Yes, Joe’s New Balance Outlet is indeed a legitimate business. Established as an authorized retailer for New Balance shoes and apparel, the company has been in the business since 1977. Offering a wide range of styles and sizes of New Balance products, they pride themselves on competitive pricing and top-notch customer service.

In 2001, the company expanded its reach by launching its online store, ensuring that customers could access genuine New Balance items from the comfort of their homes. The website offers a secure checkout process, accepting major credit cards, and even provides a money-back guarantee to ensure customers are satisfied with their purchase.Is Joes New Balance Outlet Legit

But what sets Joe’s New Balance Outlet apart? It’s their wide range of accessories and products, not just limited to shoes. Originating from Joe’s Sporting Goods, a family-owned business since 1978, they have a rich history of offering discounted prices for men, women, and children. The NB outlet is a testament to their commitment to affordability without compromising on quality. Prices are often lower than what you might find in an old brick-and-mortar outlet store.

Some might wonder about the authenticity of products, especially when they come across designs or styles that aren’t available on the regular NB site. This is because JNBO often stocks both newer and older items, providing a diverse range of sizes and colors. 

And if you’re wondering about the somewhat strange name, it’s worth noting that they also have an eBay store, and both ship from the same addresses. So, whether you’ve ordered winter leggings or a pair of shoes, you can rest assured that you’re getting genuine products.

Joe’s New Balance Outlet Reviews:

Joe’s New Balance Outlet has been a source of both delight and frustration for many customers. With a 4.5-star rating on Trustpilot from over 1,000 reviews, it’s evident that many have had positive experiences. However, like any business, there are areas where the outlet could improve. Let’s dive into the details.

Customer Praise and Positive Stories

Many customers have been praising Joe’s New Balance Outlet for its selection of shoes and clothes. The outlet offers great deals, especially on older models from the prior year. Some have been buying from this outlet for over ten years, finding it a reliable source for backups of their favorite shoe styles. The positive reviews often highlight the outlet’s competitive prices and commendable customer service.

One customer shared their experience of ordering Vongo V5s. They received an email confirmation, and to their delight, the shoes arrived with fast shipping. Another customer mentioned the joy of finding the perfect pair of “bday shoes” to match their outfit. Such positive stories are a testament to the outlet’s commitment to customer satisfaction.

Areas of Concern and Negative Reviews

However, not all reviews are glowing. Some customers have faced slow shipping times, while others received the wrong item or size. A few have even shared their “horror stories” related to ordering from the outlet.

One such story revolves around a customer’s experience with the online account system. After ordering a pair of men’s running shoes, they found that their order history was empty. This led to multiple calls to the company, extended wait times, and the need to explain the situation repeatedly. Although the company offered free return shipping as a one-time courtesy, the same issue recurred with a subsequent order, leading to further frustration.

Another customer, after being referred to Joe’s New Balance Outlet by New Balance Athletics, ordered a pair of 574 sneakers. While the prices seemed cheaper initially, they were caught off guard by the shipping and return costs. The sneakers didn’t fit, and the return shipping cost was equivalent to the price of the shoes. This customer vowed never to do business with the outlet again and expressed their intention to inform the attorney general’s office about the perceived improper business practices.

The Caveat Emptor: Buyer Beware

Like shopping at any outlet or large retailer, whether it’s Amazon, Walmart, or Joe’s New Balance Outlet, the principle of “caveat emptor” or “buyer beware” applies. Some customers have had experiences that were a “hit or miss.” For instance, a customer mentioned receiving a “raging bull” order that led to an atrocious customer experience. Another shared their ordeal of a broken lace holder and the challenges of reaching out via social media, support email address, and even filing a BBB complaint.

Benefits of Shopping at Joe’s New Balance Outlet:

Shopping for shoes can be a delightful experience, especially when you find the right store that caters to all your needs. Joe’s New Balance Outlet is one such destination that offers a plethora of benefits to its customers. Let’s delve into what makes this outlet stand out.

Large Selection of Products

One of the primary advantages of shopping at Joe’s New Balance Outlet is the vast selection available. Customers can browse through a diverse range of footwear, ensuring that they find the perfect pair for any occasion.

Competitive and Discounted Prices

Everyone loves a good deal, and Joe’s New Balance Outlet doesn’t disappoint. The store offers competitive prices, often coupled with discounts, ensuring that customers get value for their money.

Free Shipping on Orders Over $50

Shipping costs can sometimes deter online shoppers. However, Joe’s New Balance Outlet offers free shipping on orders exceeding $50, making online shopping even more enticing.

30-Day Return Policy

Peace of mind is crucial when shopping online. With a 30-day return policy, customers can shop confidently, knowing they have the flexibility to return products if they aren’t entirely satisfied.

Secure Online Checkout

In today’s digital age, security is paramount. Joe’s New Balance Outlet ensures a secure online checkout process, safeguarding customers’ personal and financial information.

Stellar Customer Service

A responsive customer service team can make all the difference in enhancing the shopping experience. Joe’s New Balance Outlet offers multiple channels for customer support, including phone, email, and live chat, ensuring that customers’ queries and concerns are addressed promptly.

Frequently Asked Questions (FAQ):

What is Joe’s New Balance Outlet?

Established in 2001 in Massachusetts, Joe’s New Balance Outlet emerged as a dedicated online store for all things New Balance. From athletic shoes to apparel, the outlet offers a diverse range of products for men, women, and children. The vast selection ensures that every customer finds something tailored to their needs, be it for sports or casual wear.

Beyond just footwear, Joe’s New Balance Outlet is a treasure trove of accessories. Shoppers can find an assortment of hats, bags, socks, and other clothing items. With a plethora of styles, colors, and sizes available, it’s a one-stop-shop for New Balance aficionados.

Does Joes New Balance Outlet have good customer service?

Joe’s New Balance Outlet is renowned for its commitment to excellent customer service. Their team is always on standby, ready to assist customers with any questions or concerns related to their purchases. Whether it’s about shoe sizes, shipping details, or product information, they ensure every query is addressed.

Reaching out to their customer service team is a breeze. Customers have the flexibility to choose their preferred mode of communication, be it through email, phone, or the live chat feature on their website. This multi-channel approach ensures that all customer inquiries are handled promptly and efficiently.

Does Joes New Balance Outlet offer free shipping?

One of the many perks of shopping at Joe’s New Balance Outlet is their free shipping offer. Any order that exceeds $50 is eligible for this benefit. This not only adds value to the shopping experience but also encourages customers to explore a wider range of products.

In addition to the standard shipping, the outlet provides other expedited options like two-day and next-day shipping. And if, for any reason, a customer isn’t satisfied with their purchase, Joe’s New Balance Outlet simplifies the return process by offering free returns, ensuring peace of mind with every transaction.

Does Joes New Balance Outlet offer discounts?

Bargain hunters will be delighted to explore Joe’s New Balance Outlet. The outlet frequently rolls out discounts and promotions, with some deals offering up to 75% off on select items. These discounts, especially during seasonal sales, provide an excellent opportunity for shoppers to grab their favorite New Balance products at a fraction of the cost.

To stay ahead of the curve and get first dibs on exclusive deals, customers can subscribe to the outlet’s newsletter. This ensures they’re always in the loop about the latest promotions, making their shopping experience even more rewarding.

Are Joes New Balance Outlet products authentic?

Shopping at Joe’s New Balance Outlet comes with the assurance of authenticity. As a licensed retailer, they take pride in offering only 100% genuine New Balance products. This commitment ensures that customers receive the best quality items, reflecting the brand’s reputation and legacy.

The authenticity guarantee allows shoppers to make purchases with complete confidence. Knowing that every product, from shoes to accessories, is a genuine New Balance item, customers can focus on selecting the perfect product without any concerns about its legitimacy.


After extensive research and analysis, the verdict is clear: Joes New Balance Outlet is not just another online store; it’s a legitimate business with a rich history. Customer reviews and feedback consistently highlight their commitment to quality and authenticity. Their competitive pricing, coupled with a vast range of products, makes them a go-to destination for many New Balance enthusiasts.

Their secure checkout process, acceptance of major credit cards, and a robust money-back guarantee policy further enhance their credibility. It’s evident that customer satisfaction is at the forefront of their business model. The outlet’s ties to Joe’s Sporting Goods, a trusted family-owned business since the late ’70s, adds another layer of trustworthiness to their name.

In conclusion, if you’re on the fence about purchasing from Joes New Balance Outlet, rest easy. They offer genuine products at competitive prices, backed by excellent customer service. It’s not just about buying a product; it’s about the assurance of quality and the peace of mind that comes with it. Joes New Balance Outlet delivers on both fronts.

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